Delivery Policy
Please read this document carefully to understand the policies, terms, and guidelines governing your transactions and use of our platform.
# Delivery Policy
Last Updated: 21 September 2026
At Feshko, we understand that a smooth and reliable delivery experience is an important part of your shopping journey. This Delivery Policy explains how we process, dispatch, and deliver your orders across Bangladesh.
By placing an order with Feshko, you agree to the delivery terms described below.
## 1. Delivery Coverage
Feshko aims to deliver products across Bangladesh through our logistics and delivery partners.
Delivery availability may depend on:
* Customer location
* Product availability
* Courier coverage
* Product type
* Delivery conditions
* Temporary service restrictions
If delivery is unavailable to a particular location, we will inform the customer as soon as reasonably possible.
## 2. Order Processing
After you place an order, our team may verify the order details before processing it.
Order processing may include:
* Confirming customer information
* Verifying payment
* Checking product availability
* Preparing and packaging the order
* Assigning the order to a delivery partner
Orders are normally dispatched after the required verification and processing steps are completed.
Processing time may vary depending on product availability, order volume, holidays, and other operational factors.
## 3. Estimated Delivery Time
Delivery time depends on the customer's location and the selected delivery service.
As a general guideline:
* Inside Dhaka: Approximately 1–3 working days
* Outside Dhaka: Approximately 2–5 working days
These are estimated delivery times, not guaranteed delivery dates.
Unexpected circumstances such as severe weather, public holidays, transportation disruptions, courier delays, or unusually high order volumes may result in additional delivery time.
## 4. Delivery Charges
Applicable delivery charges will be displayed or communicated during the checkout/order confirmation process.
Delivery charges may vary depending on:
* Delivery location
* Order size or weight
* Product type
* Delivery service
* Promotional offers
Feshko may occasionally offer free or discounted delivery as part of promotional campaigns.
## 5. Delivery Address
Customers are responsible for providing complete and accurate delivery information, including:
* Full name
* Mobile number
* House/building number
* Road/area
* Thana/upazila
* District
* Any useful delivery instructions
If an address or contact number is incorrect or incomplete, delivery may be delayed or unsuccessful.
Feshko may contact the customer to verify or clarify delivery information when necessary.
## 6. Customer Availability
Customers should remain available at the provided delivery address or ensure that an authorized person is available to receive the order.
If the customer is unavailable, unreachable, or refuses to receive the package without a valid reason, the delivery may be rescheduled or returned to Feshko.
Additional delivery charges may apply for certain re-delivery requests.
## 7. Order Tracking
Where tracking is available, customers may receive tracking information through SMS, WhatsApp, email, phone, or other communication channels.
Tracking information is provided by our delivery partners and may occasionally take time to update.
## 8. Cash on Delivery (COD)
Where Cash on Delivery is available, the customer must pay the full payable amount to the delivery representative when receiving the order.
Customers should ensure that they have the required amount available at the time of delivery.
Repeated refusal to accept confirmed COD orders may result in restrictions on future COD availability for the customer's account or phone number.
## 9. Prepaid Orders
For prepaid orders, the order will be processed after successful payment confirmation.
If a prepaid order cannot be fulfilled due to product unavailability or another issue attributable to Feshko, an eligible refund will be processed according to our Refund Policy.
Refund processing time may depend on the original payment method and the relevant payment provider.
## 10. Delivery Attempts
Our delivery partners may make one or more delivery attempts depending on their operational procedures.
If delivery cannot be completed because the customer:
* Cannot be reached
* Provides an incorrect address
* Is unavailable
* Refuses to receive the order
* Does not respond to delivery communication
The package may be returned to Feshko.
A new delivery may require additional charges or confirmation from the customer.
## 11. Damaged or Tampered Packages
Customers are encouraged to check the package condition when receiving an order.
If the package appears visibly damaged, opened, leaking, or tampered with, please inform the delivery representative where possible and contact Feshko immediately.
For damaged or incorrect products, customers should provide relevant photographs or videos and order information to help us investigate the issue.
Such cases will be handled according to our Return & Refund Policy.
## 12. Wrong or Missing Products
If you receive:
* A product different from what you ordered
* A missing item
* An incorrect quantity
* A product that appears to be defective
please contact Feshko within 24 hours of delivery.
We may request photographs, videos, order details, or other information necessary to verify the issue.
After verification, we may arrange a replacement, refund, or another appropriate resolution.
## 13. Perishable & Food Products
For food and other sensitive products, customers should follow the storage and handling instructions provided with the product.
Once delivered, proper storage and handling become the customer's responsibility.
For products requiring specific storage conditions, Feshko cannot be responsible for quality issues caused by improper storage or handling after delivery.
## 14. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our reasonable control, including:
* Severe weather
* Flooding
* Natural disasters
* Traffic or transportation disruptions
* Public holidays
* Strikes or civil disturbances
* Courier operational issues
* High order volume
* Address or contact information problems
* Technical or system-related issues
We will make reasonable efforts to assist customers in resolving delivery-related issues.
## 15. Failed Delivery
An order may be considered a failed delivery if the delivery cannot be completed due to circumstances attributable to the customer, such as:
* Incorrect address
* Invalid phone number
* Customer unavailable
* Customer refusing the package
* Customer being unreachable
* Failure to provide required delivery information
In such cases, Feshko may cancel the order or arrange another delivery attempt depending on the circumstances.
## 16. Delivery Confirmation
An order may be considered delivered when:
* The customer receives the package directly; or
* An authorized person at the provided delivery address receives the package; or
* The delivery partner records the order as successfully delivered according to its delivery process.
Customers should contact Feshko promptly if an order is marked as delivered but has not actually been received.
## 17. Delivery to Third Parties
Customers may request delivery to another person, such as a family member, friend, office colleague, or other authorized recipient.
By providing another person's delivery information, the customer confirms that the information has been provided for the purpose of fulfilling the order.
## 18. Changes to Delivery Information
Customers should contact Feshko as soon as possible if they need to change their delivery address or phone number.
Address changes may not be possible after the order has been dispatched.
If an order has already been handed over to a delivery partner, any change may depend on the courier's policies and operational capabilities.
## 19. Delivery During Special Circumstances
During major holidays, promotional campaigns, natural disasters, public emergencies, or periods of unusually high demand, delivery times may be longer than usual.
Feshko will make reasonable efforts to communicate significant service disruptions where possible.
## 20. Delivery Charges for Returned Orders
If an order is returned because of incorrect customer information, repeated failed delivery attempts, refusal to accept a confirmed order, or other customer-related reasons, Feshko may apply applicable delivery or return charges where permitted.
## 21. Policy Updates
Feshko may update this Delivery Policy from time to time to reflect changes in our delivery services, logistics partners, operational procedures, or applicable requirements.
The updated policy will be published on our website with a revised Last Updated date.
## 22. Contact Us
If you have any questions about delivery, order tracking, delayed orders, damaged packages, or other delivery-related matters, please contact Feshko through the official contact information available on our website.
Feshko
Bangladesh
Email: [email protected]
Phone: +8801710769482
Address: Housing State, Faridpur Sadar
Still have questions about our policies?
Reach out to our customer care team anytime for clarification.
