Return & Refund Policy

Last Updated: 21 September 2026

At Feshko, we want every customer to receive the right product in good condition. If you receive a damaged, defective, incorrect, or otherwise ineligible product, we are here to help.

This Return & Refund Policy explains when a product may be returned, replaced, or refunded and how to submit a request.

1. When Can You Request a Return?

A return or replacement request may be accepted when:

• You received the wrong product.

• The product was damaged during delivery.

• The product is defective.

• The product is missing essential parts or quantity.

• The delivered product materially differs from the product ordered.

• The product has another verified issue that makes it unsuitable for its intended use.

Eligibility will be determined after reviewing the reported issue.

2. Report the Issue Within 24 Hours

Customers must contact Feshko within 24 hours of receiving the order if they wish to report an eligible return, replacement, or refund issue.

When contacting us, please provide:

• Order number

• Customer name

• Phone number

• Product name

• Description of the problem

• Clear photographs or videos of the product and packaging, where applicable

Requests submitted after the specified period may not be accepted unless the issue is covered by applicable law or Feshko determines that an exception is appropriate.

3. Damaged Products

If a product arrives damaged, leaking, broken, crushed, or otherwise damaged during delivery, please contact us immediately.

For faster verification, customers are encouraged to provide:

• Photos of the outer packaging

• Photos of the product

• Photos showing the damaged area

• A short video where necessary

After verification, Feshko may offer a replacement or refund depending on product availability and the nature of the issue.

4. Wrong Product

If you receive a product that is different from what you ordered, please contact us within 24 hours of delivery.

After verification, we may arrange:

• Replacement with the correct product; or

• Refund for the affected product.

Where the incorrect product was delivered due to an error on our part, Feshko will take reasonable steps to resolve the issue without placing an inappropriate return burden on the customer.

5. Defective Products

If a product appears to be defective or does not meet the expected specifications described on our website, please contact us within the applicable reporting period.

We may request photographs, videos, batch information, packaging details, or other information to verify the claim.

If the issue is confirmed, Feshko may provide a replacement or refund depending on the circumstances.

6. Food & Perishable Products

Because many Feshko products are food, grocery, or other consumable items, returns are handled carefully for hygiene and safety reasons.

Generally, we do not accept returns of opened, consumed, or used food products unless the product is defective, damaged, incorrect, contaminated, or otherwise qualifies for a return under applicable law.

Customers should not consume a product if they believe it is damaged, contaminated, spoiled, or otherwise unsafe. Please contact Feshko and keep the product and packaging available for verification where reasonably possible.

7. Unopened Products

Certain unopened and non-perishable products may be eligible for return depending on the product category and condition.

To be considered for return, the product may need to:

• Remain unopened

• Be unused

• Have its original packaging intact

• Include all labels, seals, and accessories where applicable

• Be in resalable condition

Eligibility may vary by product category.

8. Products That Are Generally Non-Returnable

For hygiene, safety, quality, and product-specific reasons, the following may generally not be eligible for return:

• Opened or partially consumed food products

• Perishable products

• Products damaged through customer misuse

• Products stored incorrectly after delivery

• Products without required packaging or seals

• Products altered, modified, or used by the customer

• Products specifically identified as non-returnable on the product page

Exceptions may apply where the product is defective, incorrect, damaged upon delivery, or where applicable law provides otherwise.

9. Change of Mind

Feshko may not accept returns simply because a customer has changed their mind after purchasing a product, particularly for opened, perishable, or consumable items.

For eligible unopened and non-perishable products, a return may be considered at Feshko's discretion and subject to applicable conditions.

Any applicable return or delivery charges will be communicated before processing the return.

10. Return Verification

All return and refund requests are subject to verification.

Our team may review:

• Order information

• Product condition

• Packaging

• Photos or videos

• Delivery information

• Product batch or expiry information

• Other relevant details

Submitting a return request does not automatically guarantee approval.

11. Return Collection

Where a physical return is required, Feshko may arrange collection through our delivery partner or provide return instructions.

Customers should keep the product safely packaged until the return process is completed.

For approved claims caused by an error or issue attributable to Feshko, we will make reasonable efforts to minimize any return-related inconvenience to the customer.

12. Replacement

Where a replacement is approved, and the same product is available, Feshko may send a replacement product.

If the same product is unavailable, we may offer:

• An alternative product where appropriate

• Store credit where applicable

• A refund

The available resolution may depend on the specific circumstances of the case.

13. Refunds

If a refund is approved, it will generally be processed through the original payment method where possible.

For prepaid orders, the refund may take approximately 7–10 business days after approval, depending on the payment gateway, bank, mobile financial service provider, or other payment institution.

For Cash on Delivery orders, Feshko may contact the customer to arrange an appropriate refund method.

14. Delivery Charges

Where a return or refund is caused by an error attributable to Feshko, such as sending the wrong product or delivering a verified damaged product, applicable delivery/return costs may be covered by Feshko.

Where a return is requested for customer-related reasons, applicable delivery or return charges may be deducted from the refund or charged separately, where permitted.

15. Refund for Unavailable Products

If a customer has already paid for a product that Feshko is unable to deliver because of unexpected stock unavailability or another issue attributable to Feshko, the customer may receive an appropriate refund for the affected product.

16. Partial Refunds

In certain situations, Feshko may provide a partial refund instead of accepting a full return.

This may apply where:

• Only part of an order is affected.

• A minor issue has been verified.

• The customer agrees to keep the product.

• Another appropriate resolution is mutually agreed upon.

17. Refunds for Promotional Orders

If an order was placed using a discount, voucher, promotional code, bundle offer, or free-delivery promotion, the refund amount may be calculated based on the actual amount paid and the applicable promotional terms.

Promotional benefits may not necessarily be refundable as cash.

18. Fraudulent or Abusive Return Requests

Feshko reserves the right to investigate unusual or repeated return/refund requests.

We may restrict or refuse future return privileges where we reasonably believe there is:

• Fraudulent activity

• False information

• Repeated abuse of the return system

• Intentional product damage

• Misuse of promotional offers

• Other inappropriate or unlawful activity

This does not affect any rights available to customers under applicable law.

19. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any mandatory rights or protections available to customers under the applicable laws of Bangladesh.

Where applicable law provides a customer with rights beyond this policy, those legal rights will continue to apply.

20. How to Request a Return or Refund

To submit a return, replacement, or refund request, please contact Feshko through our official customer support channels.

Please include:

Order Number:

Customer Name:

Phone Number:

Product Name:

Issue:

Photos/Videos: Where applicable

Our customer support team will review the request and provide the next steps.

21. Policy Updates

Feshko may update this Return & Refund Policy from time to time to reflect changes in our products, services, operational procedures, or applicable legal requirements.

The latest version will always be published on our website with the updated Last Updated date.

22. Contact Us

For return, replacement, or refund assistance, please contact Feshko through the official contact information available on our website.

Feshko

Bangladesh

Email: [email protected]

Phone: +8801710769482

Address: Housing State, Faridpur Sadar