Privacy Policy

Last Updated: 21 September 2026

At Feshko, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, create an account, place an order, or otherwise interact with Feshko.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through the Feshko website, online services, customer support channels, and other authorized interactions with Feshko.

It applies to:

• Website visitors

• Registered customers

• Customers who place orders

• Users who contact our support team

• Users who interact with our online services
  

2. Information We Collect

Depending on how you use our services, we may collect different types of information.

A. Information You Provide

When you create an account, place an order, contact us, or use our services, we may collect:

• Full name

• Mobile phone number

• Email address

• Delivery address

• Billing information

• Account/login information

• Order history

• Product preferences

• Customer support messages

• Reviews, feedback, or other information you voluntarily provide
  

B. Payment Information

When you make an online payment, payment-related information may be processed through authorized third-party payment providers.

Depending on the payment method, this may include transaction references, payment status, and other information required to confirm the transaction.

Feshko generally does not need to store your complete debit/credit card details on our own servers when those details are processed directly by an authorized payment provider.

C. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Approximate usage time

• Referring website or URL

• Website interaction information

• Error and performance information

This information helps us understand how visitors use our website and improve our services.

3. Cookies and Similar Technologies

Feshko may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us:

• Keep you signed in

• Remember shopping preferences

• Maintain shopping cart information

• Understand website traffic

• Improve website performance

• Detect security issues

• Measure marketing and advertising performance

• Provide relevant content and offers where permitted

You can manage or disable cookies through your browser settings.

However, disabling certain cookies may affect some website features, including account, cart, or checkout functionality.

4. How We Use Your Information

We may use the information we collect for legitimate business and service purposes, including:

Order Processing

• Confirming orders

• Processing payments

• Preparing products

• Delivering purchases

• Providing order updates

• Managing returns and refunds
  

Customer Support

• Responding to questions

• Handling complaints

• Resolving order-related issues

• Providing after-sales support
  

Website & Service Improvement

• Improving website functionality

• Improving page speed and performance

• Understanding customer behavior

• Developing new features and services

• Detecting technical problems
  

Security & Fraud Prevention

• Protecting customer accounts

• Detecting suspicious activity

• Preventing fraudulent transactions

• Protecting our website and systems
  

Communication & Marketing

Where permitted, we may use your contact information to send:

• Order notifications

• Service announcements

• Promotional offers

• Product updates

• Special campaigns

• Other relevant communications

You may opt out of promotional communications at any time.

5. How We Share Information

Feshko does not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to provide our services.

These may include:

Delivery & Logistics Partners

Information such as your name, phone number, and delivery address may be shared with delivery partners so that your order can be delivered successfully.

Payment Providers

Relevant information may be shared with authorized payment gateways or financial service providers to process and verify payments.

Technology & Service Providers

We may work with third-party providers for services such as:

• Website hosting

• Cloud infrastructure

• Analytics

• Customer support

• Communication

• Security

• Performance monitoring

These providers may access information only to the extent reasonably necessary to provide their services.

Legal Authorities

We may disclose information where required by applicable law, legal process, court order, or a lawful request from an authorized government authority.

We may also disclose information where reasonably necessary to prevent fraud, abuse, security threats, or other unlawful activities.

6. Third-Party Services

Feshko may integrate third-party services such as payment gateways, courier services, analytics platforms, communication services, advertising platforms, and other technology providers.

These services may collect or process certain information according to their own privacy policies.

Feshko does not control the privacy practices of independent third-party services. Customers are encouraged to review the privacy policies of those services where appropriate.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the service, security measures may include:

• HTTPS/SSL encryption

• Secure authentication

• Access restrictions

• Secure payment processing

• Server and application security measures

• Monitoring and security controls

• Regular maintenance and updates

However, no internet-based system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining order records

• Providing customer support

• Managing accounts

• Resolving disputes

• Preventing fraud

• Meeting accounting or legal requirements

• Complying with applicable laws

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

9. Your Privacy Choices & Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Request information about how your data is used.

• Opt out of promotional communications.

• Withdraw consent where processing is based on consent, subject to applicable limitations.

Certain information may need to be retained where required for legal, accounting, security, fraud prevention, or legitimate business purposes.

To make a privacy-related request, please contact Feshko using the contact details provided below.

10. Marketing Communications

If you have provided your contact information and where permitted by applicable law, Feshko may send promotional messages through channels such as:

• SMS

• Email

• WhatsApp

• Other communication channels

You can request to stop receiving promotional communications at any time.

Please note that even after opting out of marketing messages, you may still receive essential service communications, such as order confirmations, delivery updates, payment notifications, or important account-related messages.

11. Children's Privacy

Our website and services are not intended for children under the age of 18 to independently make purchases.

We do not knowingly collect personal information from children for the purpose of making independent purchases.

If we become aware that personal information has been submitted by a child without appropriate authorization, we may take reasonable steps to remove the information from our systems.

12. Account & Password Security

If you create an account with Feshko, you are responsible for keeping your login credentials confidential.

Please notify us if you believe your account has been accessed without authorization.

Feshko will not normally ask you to disclose your account password through unsolicited communications.

13. International Data Processing

Some of our technology, hosting, analytics, payment, or service providers may process information using infrastructure located outside Bangladesh.

Where such processing occurs, we take reasonable steps to ensure that information is handled appropriately and in accordance with applicable legal and contractual requirements.

14. Changes to This Privacy Policy

Feshko may update this Privacy Policy from time to time to reflect changes in:

• Our services

• Technology

• Business practices

• Legal or regulatory requirements

When changes are made, the updated policy will be published on this page along with a revised Last Updated date.

We encourage customers to review this page periodically.

15. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact Feshko through the official contact information published on our website.

Feshko
Bangladesh

Email: [email protected]
Phone: +8801710769482
Address: Housing State, Faridpur Sadar

16. Applicable Laws

This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of Bangladesh.

Where applicable, our privacy and data-handling practices may be subject to relevant consumer protection, e-commerce, information technology, and data protection requirements.

If any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.