Official Policy Document

Shipping Policy

Please read this document carefully to understand the policies, terms, and guidelines governing your transactions and use of our platform.

Shipping & Delivery

At Feshko, we aim to provide a safe, reliable, and convenient delivery experience across Bangladesh. Our delivery charges and estimated delivery times are outlined below.

Regular Delivery

Regular delivery is available across Dhaka, Faridpur Sadar, and other locations in Bangladesh.


Inside Dhaka & Faridpur Sadar

Estimated Delivery Time: Within 72 hours
Delivery Charge: ৳70
Applicable To: Orders of any value


Outside Dhaka

Estimated Delivery Time: Within 4 working days
Delivery Charge: ৳120
Applicable To: Orders of any value


Delivery time may vary depending on the delivery location, product availability, weather, public holidays, courier operations, and other circumstances beyond our reasonable control.


Express Delivery

Need your order sooner?

Feshko may offer Express Delivery within Dhaka City for eligible orders.


Estimated Delivery Time: As communicated during checkout or order confirmation
Express Delivery Charge: ৳100

Express Delivery availability may depend on the delivery location, product availability, order time, and courier capacity.


How You'll Receive Your Order

Your order will be delivered to the home, office, or delivery address provided during checkout.

Our delivery partner may contact you by phone or other available communication channels when necessary to:

  • Confirm your location

  • Coordinate the delivery time

  • Clarify delivery instructions

  • Complete the delivery successfully

Please ensure that your phone number and delivery address are accurate and reachable.


Delivery Charges

The applicable delivery charge will be displayed or communicated during the order process.

Delivery charges may vary for special delivery services, promotional campaigns, oversized/heavy products, or specific delivery locations.


Delivery Delays

While we aim to deliver within the estimated timeframe, unexpected delays may occur due to:

  • Heavy traffic

  • Severe weather

  • Public holidays

  • Courier operational issues

  • High order volumes

  • Product availability

  • Incorrect or incomplete delivery information

  • Other circumstances beyond our reasonable control

We will make reasonable efforts to keep customers informed about significant delivery delays.


Failed Delivery

If a delivery cannot be completed because the customer is unavailable, unreachable, provides an incorrect address, or refuses to receive the order, additional delivery arrangements or charges may apply.

Repeated refusal of confirmed Cash on Delivery orders may also affect future COD availability.


A Smooth Delivery Experience

At Feshko, our goal is to make every order reach you safely, conveniently, and on time.

For any delivery-related questions, please contact our customer support team through the official contact information available on our website.

Still have questions about our policies?

Reach out to our customer care team anytime for clarification.