Terms & Conditions

Last Updated: 21 September 2026

Welcome to Feshko. These Terms & Conditions (“Terms”) govern your access to and use of the Feshko website, online store, and related services. By visiting our website, creating an account, placing an order, or purchasing any product from us, you agree to be bound by these Terms.

Please read them carefully before using our services.

1. About Feshko

Feshko is an online platform offering selected food, grocery, and lifestyle products to customers in Bangladesh.

In these Terms:

• “Feshko,” “we,” “our,” or “us” means Feshko and its authorized representatives.

• “Customer,” “User,” or “you” means any person who visits our website, creates an account, or purchases products from us.

• “Products” means all items displayed and offered for sale through our website.

• “Order” means a purchase request submitted by a customer through our website or authorized sales channels.

• “Website” means the Feshko website and any related online services operated by us.

2. Eligibility

By using Feshko or placing an order, you confirm that:

• You are at least 18 years old, or you are using our services under the supervision of a parent or legal guardian.

• The information you provide to us is accurate and complete.

• You have the legal capacity to enter into a purchase agreement under the applicable laws of Bangladesh.

3. Account & Customer Information

Some features of our website may require you to create an account.

You are responsible for:

• Providing accurate personal and delivery information.

• Keeping your login credentials secure.

• Informing us if you suspect unauthorized access to your account.

• Ensuring that your account is not used for fraudulent or unlawful activities.

Feshko reserves the right to restrict, suspend, or terminate an account where we reasonably believe it has been used for fraudulent, abusive, or unlawful purposes.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate.

However, certain variations may occur because of:

• Packaging changes

• Manufacturer updates

• Natural variations in food products

• Product batches

• Photography, lighting, or screen differences

• Typographical or technical errors

For natural and food products, appearance, color, size, texture, or packaging may vary slightly from the images displayed online.

We reserve the right to correct errors, update product information, or change product availability without prior notice.

5. Product Quality & Food Information

Feshko takes reasonable steps to source and deliver products according to the information provided on our website.

Customers should carefully review product descriptions, ingredients, weight, quantity, usage instructions, storage requirements, and other relevant information before purchasing.

If you have a known food allergy, dietary restriction, or specific health-related concern, please review the product information carefully and consult an appropriate professional where necessary.

Feshko does not provide medical advice through product descriptions or promotional content.

6. Pricing

All product prices displayed on the website are in Bangladeshi Taka (BDT) unless otherwise stated.

Prices may change from time to time due to:

• Supplier price changes

• Promotions

• Taxes or applicable charges

• Market conditions

• Pricing or technical errors

Any applicable delivery charge or other service charge will be communicated during the ordering process.

If a product is listed at an incorrect price due to a technical or human error, Feshko reserves the right to cancel the affected order and provide an appropriate resolution.

7. Payment

Depending on availability, Feshko may offer payment options such as:

• Cash on Delivery (COD)

• Mobile financial services

• Debit or credit cards

• Online payment gateways

• Other payment methods introduced by Feshko

For prepaid orders, the order will be processed after successful payment confirmation.

Feshko may cancel or hold an order if payment cannot be verified, appears suspicious, or does not comply with our payment requirements.

8. Order Placement & Confirmation

Submitting an order through our website does not automatically guarantee acceptance of the order.

After receiving an order, we may send an order acknowledgement through email, SMS, WhatsApp, phone call, or other available communication channels.

An order becomes confirmed after it has been accepted and/or verified by Feshko according to the applicable payment and delivery method.

We reserve the right to cancel or modify an order in circumstances including:

• Product unavailability

• Incorrect pricing or product information

• Duplicate orders

• Payment problems

• Invalid customer information

• Delivery limitations

• Suspected fraudulent or abusive activity

If we cancel a prepaid order, any eligible refund will be processed according to our Refund Policy.

9. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

For COD orders, repeated refusal to accept confirmed orders may result in restrictions on future COD purchases.

10. Delivery

Feshko aims to deliver orders to the address provided by the customer.

Delivery time may vary depending on:

• Delivery location

• Product availability

• Order volume

• Weather conditions

• Courier/logistics operations

• Public holidays

• Unexpected circumstances

Any delivery timeframe displayed on our website is an estimated timeframe and should not be considered a guaranteed delivery date.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Feshko will not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

11. Delivery Inspection

Customers are encouraged to inspect the package at the time of delivery whenever reasonably possible.

If you receive a package that appears significantly damaged, tampered with, or contains an incorrect item, please contact Feshko as soon as possible with relevant details and supporting photographs or videos, where applicable.

12. Return & Replacement

We aim to provide products in good condition and as described on our website.

A return or replacement request may be considered when:

• The product is damaged upon delivery.

• The wrong product has been delivered.

• The product is defective.

• The delivered product materially differs from the ordered product.

Customers should notify us within 24 hours of delivery for eligible issues.

To process a claim, we may request:

• Order number

• Product details

• Photographs or videos

• Delivery information

• Other information reasonably required for verification

After reviewing the claim, Feshko may provide a replacement, refund, or another appropriate resolution depending on the circumstances.

13. Products That May Not Be Returnable

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return after opening or use.

This may include:

• Opened food products

• Perishable products

• Products damaged after delivery due to improper handling

• Products with missing packaging or seals

• Products where the issue was caused by customer misuse or improper storage

Exceptions may apply where the product is defective, incorrect, or otherwise qualifies under applicable consumer protection laws.

14. Refunds

Where a refund is approved, the refund method may depend on the original payment method.

For prepaid orders, refunds may take approximately 7–10 business days after approval, depending on the payment provider or financial institution.

Delivery charges may be non-refundable unless the issue resulted from an error attributable to Feshko or applicable law requires otherwise.

15. Promotional Offers

Feshko may occasionally provide discounts, vouchers, campaigns, bundle offers, free delivery, or other promotional benefits.

Promotional offers may:

• Have specific eligibility requirements.

• Have limited validity periods.

• Be subject to stock availability.

• Not be combined with other offers unless expressly stated.

Feshko reserves the right to modify or discontinue a promotional offer where reasonably necessary.

16. Website Usage

You agree to use the Feshko website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to our systems.

• Introduce malware, viruses, or harmful code.

• Interfere with website functionality.

• Use automated methods to abuse or overload our services.

• Submit false or fraudulent information.

• Attempt to manipulate prices, orders, reviews, or promotional systems.

• Use our website for any illegal or fraudulent purpose.

We may restrict access or take appropriate action against users who violate these requirements.

17. Reviews & Customer Content

If you submit a product review, photograph, comment, testimonial, or other content to Feshko, you agree that the content:

• Is truthful to the best of your knowledge.

• Does not violate another person's rights.

• Does not contain unlawful, abusive, defamatory, or misleading material.

• Does not contain malicious code or harmful content.

By submitting content, you grant Feshko permission to use, reproduce, display, and publish that content for legitimate business, marketing, or customer-service purposes, subject to applicable law.

18. Intellectual Property

All content available on the Feshko website, including:

• Feshko name and logo

• Product images

• Graphics

• Website design

• Text and descriptions

• Videos

• Software

• Marketing materials

is owned by or licensed to Feshko and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission.

19. Privacy

Feshko respects the privacy of its customers.

Personal information collected through our website may be used for purposes such as:

• Processing orders

• Delivery

• Payment verification

• Customer support

• Account management

• Service improvement

• Relevant communication and promotional activities where permitted

Your personal information will be handled in accordance with our Privacy Policy and applicable laws of Bangladesh.

20. Third-Party Services

Feshko may use third-party service providers such as payment gateways, courier companies, analytics providers, communication platforms, and other service partners.

While we work with service providers that we consider appropriate, their services may be governed by their own terms and policies.

21. Limitation of Liability

Feshko will take reasonable measures to provide reliable products and services.

However, to the extent permitted by applicable law, Feshko will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under the laws of Bangladesh.

22. Force Majeure

Feshko will not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond its reasonable control.

These circumstances may include:

• Natural disasters

• Floods or severe weather

• Fire

• Epidemics or pandemics

• Strikes

• Political or civil disturbances

• Government restrictions

• Transportation disruptions

• Internet or telecommunications failures

• Payment gateway or technical failures

• Other unforeseen events beyond reasonable control

23. Applicable Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the People’s Republic of Bangladesh.

Any dispute arising in connection with these Terms or our services shall be handled in accordance with the applicable laws and jurisdiction of Bangladesh.

24. Changes to These Terms

Feshko may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

The updated version will be published on our website with a revised “Last Updated” date.

Your continued use of our website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

25. Contact Us

If you have questions regarding these Terms, an order, return, refund, or any other Feshko service, please contact our customer support team through the contact information provided on our website.

Feshko

Quality products, thoughtfully delivered to your home.